FAQ

We hope that your purchase meets your expectations. However, if you change your mind about any product, you may request a return within 7 days from the date of receipt.

All return requests are subject to review and approval by ACME MD GLOBAL SDN. BHD. Upon receiving the returned item(s), we will conduct an inspection and reserve the right to approve, reject, or provide a partial refund based on the condition of the returned goods.

Return Conditions

• This Change of Mind Return Policy applies only to full-priced items purchased at the time of order.
• Items must be unused, unopened, and returned in their original complete packaging with all accessories, manuals, and accompanying materials intact.
• Products that have been opened, used, tampered with, or removed from their original packaging may not be eligible for return.
• Original delivery and shipping charges are non-refundable.
• Sale items, promotional items, discounted items, and clearance products are not eligible for return, exchange, or refund unless the item received is incorrect, defective, or faulty.

All return decisions will be made following inspection of the returned merchandise and in accordance with our return policy.

Customers are responsible for all shipping and delivery costs associated with their order, including any courier or transportation charges incurred when returning merchandise to our designated location in Malaysia.

ACME MD GLOBAL SDN. BHD. is not responsible for any loss, damage, delay, or failure of delivery that occurs during the return shipment process. Customers are advised to use a reliable courier service and retain the relevant shipment tracking details as proof of delivery.

Before returning any item, you must submit a return request to our Customer Service team via WhatsApp, email, or any other approved communication channel. Our team will review your request and notify you whether the return has been approved or declined.

For approved returns, the item(s) must be returned to the designated location within 7 days from the date of approval. Customers are responsible for ensuring that all returned goods are handled with reasonable care throughout their possession and during the return process, including proper packaging to prevent damage during transit.

Upon receiving the returned item(s), our Customer Service team will inspect the merchandise and determine eligibility for a refund or other applicable resolution.

Please allow up to 14 working days for refund processing after we receive and complete the inspection of the returned item(s).

If the returned parcel does not reach us within the specified timeframe, ACME MD GLOBAL SDN. BHD. reserves the right to reject the return request.

We take every reasonable effort to ensure that all products are inspected and checked for quality and functionality before they are shipped.

If you encounter any issues with your order or product after delivery, please contact our Customer Service team. We will be pleased to assist you and make the necessary arrangements in accordance with our applicable policies.

The product prices displayed on the Acme Online Mall website do not include delivery, shipping, or handling charges unless otherwise stated.

Any applicable delivery or handling fees relating to your order will be communicated to you during the order process and will be added to the total amount payable before order confirmation.

All prices displayed on the Acme Online Mall website are quoted in Malaysian Ringgit (MYR) and are based on the prices available at the time your order is submitted.

ACME MD GLOBAL SDN. BHD. reserves the right to revise, update, or change product prices displayed on the website at any time without prior notice. Any price changes will not affect orders that have already been confirmed and accepted by us.

ACME MD GLOBAL SDN. BHD. reserves the right to amend, update, or modify these Terms and Conditions, as well as any related policies or notices, at any time.

By continuing to access or use our website after any changes are published, you acknowledge and agree to be bound by the latest version of the applicable Terms and Conditions, policies, or notices (“Current Version”).

Unless otherwise stated, the Current Version will supersede and replace all previous versions. You are responsible for reviewing the latest version of these Terms and Conditions each time you access our website.

ACME MD GLOBAL SDN. BHD., including its affiliates and subsidiaries, shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay arises from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to, acts of nature, natural disasters, government actions, regulatory restrictions, labour disputes, interruptions to telecommunications, supply chain disruptions, system failures, or other events beyond our reasonable control.

Where such circumstances occur, ACME MD GLOBAL SDN. BHD. shall be entitled to a reasonable extension of time to perform its obligations for the duration affected by the event.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia, without regard to any conflict of law principles.

Any dispute, claim, or matter arising out of or relating to your use of this website, these Terms and Conditions, our policies, notices, or any transactions conducted through our platform shall be subject to the non-exclusive jurisdiction of the courts of Malaysia.

Effective Date: 10 July 2026

These Terms and Conditions, together with your order confirmation and any applicable documents issued by ACME MD GLOBAL SDN. BHD., constitute the entire agreement between you and ACME MD GLOBAL SDN. BHD. regarding your use of our website and the purchase and supply of products.

These Terms and Conditions may only be amended, modified, or varied by ACME MD GLOBAL SDN. BHD. through written notice or electronic communication.

You and ACME MD GLOBAL SDN. BHD. agree that neither party will be bound by any representation, warranty, promise, or understanding, whether express, implied, or otherwise, unless it is expressly stated in these Terms and Conditions.

Unless otherwise stated, these Terms and Conditions replace and supersede all previous agreements, discussions, representations, commitments, or understandings, whether written or oral, relating to your use of our website and the purchase of products from ACME MD GLOBAL SDN. BHD.

Please refer to our Privacy Policy for detailed information regarding how ACME MD GLOBAL SDN. BHD. collects, uses, stores, processes, and protects your personal information.

By using our website, services, or communicating with us through email, telephone, or other channels, you consent to the collection, storage, and processing of your personal information in accordance with this Privacy Policy and applicable data protection laws.

We reserve the right to update or amend our Privacy Policy from time to time at our discretion. Any updated version will be published on the Privacy Policy section of our website and will take effect from the date of publication unless otherwise stated.

These Terms and Conditions are binding upon you and ACME MD GLOBAL SDN. BHD., as well as each party’s respective successors and permitted assigns.

You may not assign, transfer, or otherwise dispose of your rights or obligations under these Terms and Conditions without our prior written consent.

No failure or delay by either party in exercising any right, power, or remedy under these Terms and Conditions will be considered a waiver of that right. Any single or partial exercise of a right, power, or remedy will not prevent further exercise of that or any other right, power, or remedy available under these Terms and Conditions.

You and ACME MD GLOBAL SDN. BHD. are independent parties. Nothing in these Terms and Conditions creates or implies any agency relationship, partnership, joint venture, employment relationship, or other form of legal association between the parties.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the extent necessary, while the remaining provisions will continue to remain valid and enforceable.

Your password is an important security measure that protects access to your account. We recommend using a strong and unique password that includes a combination of letters, numbers, and special characters, and that you do not share your password with anyone.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account. If you share your password or personal information with others, you acknowledge that actions taken through your account may be attributed to you.

If you believe your password, account, or personal information has been compromised, you should notify ACME MD GLOBAL SDN. BHD. immediately and change your password to help protect your account.

You may access, review, and update most of your personal information through your Acme Online Mall account settings. You are responsible for ensuring that your personal information remains accurate, complete, and up to date.

Please note that certain information, such as public reviews, comments, or other content posted on our platform, may not be editable or removable after publication where permitted by our policies or applicable laws.

You may browse the Acme Online Mall website and related platforms without providing personal information or identifying yourself.

However, when you create an account, place an order, or provide us with personal information, you will no longer remain anonymous to us. By providing your personal information, you acknowledge and consent to the collection, processing, and storage of your information on our servers and systems located in Malaysia or other jurisdictions where our service providers or operations are located, in accordance with this Privacy Policy and applicable laws.

We collect personal information to enable you to access and use our website, applications, services, and tools, as well as to provide a personalised, secure, and improved customer experience.

When you access or interact with our website, services, applications, and tools, ACME MD GLOBAL SDN. BHD. and our authorised service providers may use cookies, web beacons, and similar technologies to collect and store information.

These technologies help us provide a more efficient, secure, and personalised experience by enabling essential website functions, improving performance, analysing usage patterns, and enhancing the relevance of content and services provided to you.

Upon your request, and subject to applicable laws and the terms of this Privacy Policy, we will take reasonable steps to close your account and remove or anonymise your personal information so that it is no longer publicly accessible.

Account closure and removal of information will be processed based on your account activity, our legal obligations, and any applicable retention requirements. We may also suspend, deactivate, or close accounts that remain inactive or are used in violation of our terms, policies, or applicable laws.

In general, personal information associated with closed or inactive accounts will be deleted or anonymised within a reasonable period after account closure or deactivation.

However, we may retain certain personal information where necessary for legitimate business or legal purposes, including to:

• Prevent fraud, misuse, or security threats;
• Recover outstanding payments or fees;
• Resolve disputes, complaints, or legal claims;
• Enforce our terms, agreements, and policies; or
• Comply with applicable legal, regulatory, or reporting obligations.

Where information is retained, we will keep it only for as long as necessary and relevant for the purposes stated above and will continue to protect it in accordance with this Privacy Policy.

When you visit our website, use our applications, services, or tools, or interact with our advertisements and digital content, we may automatically collect certain information from your computer, mobile device, or other access devices.

Where you are signed in as a registered user, certain information may be associated with your account. The information collected may include, but is not limited to:

• Device information, such as device ID, unique identifiers, device type, operating system, and browser information;
• Technical and connection information, including IP address, internet connection details, and standard web log information;
• Usage information, such as page views, browsing activity, traffic to and from our website, referral URLs, and interactions with our services;
• Location information, where permitted by your device settings and consent; and
• Anonymous information collected through technologies such as cookies, web beacons, and similar tracking technologies.

We use this information to improve our website performance, enhance user experience, analyse usage patterns, provide relevant content, and maintain the security and reliability of our services.

We collect and store information that you provide to us when you access or use our website, applications, services, and tools. The types of personal information we collect may include, but are not limited to:

• Account registration information, such as your name, email address, telephone number, mobile number, contact details, and where necessary for specific services, payment or financial information such as bank account or payment details;
• Information shared through third-party platforms, including information you choose to provide through connected social media accounts or other integrated services;
• Transaction-related information, including details of purchases, orders, payment records, product enquiries, and other activities carried out through our website or services;
• Delivery and billing information, including shipping addresses, billing details, and other information required to process, fulfil, and complete your orders;
• Communications and user-generated content, including information provided through customer support enquiries, reviews, feedback, online discussions, chats, dispute resolution processes, correspondence, or other communications with us.

We collect only information that is necessary to provide our services, improve your experience, process transactions, and fulfil our legal and operational obligations.

When you download or use our mobile applications, or access our mobile-optimised websites, we may collect certain information about you and your mobile device in accordance with this Privacy Policy.

Where authorised by you and your device settings, we may collect location information to provide location-based features and services, such as personalised content, relevant search results, service enhancements, and marketing communications.

Most mobile devices allow you to manage or disable location services through your device settings. If you require assistance in managing these settings, please refer to your device manufacturer or mobile service provider.

We will obtain your explicit consent before collecting any sensitive personal information through our mobile applications or mobile services where such consent is required under applicable laws.

In certain circumstances, we may provide an additional privacy notice to explain specific types of information collected, how it is used, and any additional rights or choices available to you.

Where permitted by applicable laws, ACME MD GLOBAL SDN. BHD. may receive or collect additional information about you from third-party sources and combine it with the information we hold about you.

Such information may include, but is not limited to, demographic information, browsing or usage information, credit-related information, verification details, and other relevant information obtained from authorised sources such as credit reporting agencies or business partners.

We will only collect, use, and process such information for legitimate business purposes and in accordance with applicable data protection laws and this Privacy Policy.

ACME MD GLOBAL SDN. BHD. may provide features that allow you to access Acme Online Mall and related services using third-party account credentials, such as social media or other authorised login providers.

We may also offer features that allow you to connect, share, or interact with third-party platforms, including social media websites.

If you choose to link your third-party account with your Acme Online Mall account, you may be required to grant us permission to access certain personal information from that third-party platform. The information we can access depends on the permissions you provide, your privacy settings on the third-party platform, and the policies of that platform.

By linking your third-party account and authorising access, you acknowledge and agree that ACME MD GLOBAL SDN. BHD. may collect, use, and store information obtained from such third-party platforms in accordance with this Privacy Policy.

We may provide you with the ability to access our website, applications, services, and tools through mobile devices, including mobile applications or mobile-optimised websites.

This Privacy Policy applies equally to all forms of mobile access and use of our services. Any mobile applications or mobile-optimised websites provided by ACME MD GLOBAL SDN. BHD. will be governed by this Privacy Policy unless otherwise stated.

If you no longer wish to receive marketing or promotional communications from us, you may unsubscribe from our newsletter through your account settings or by following the unsubscribe instructions provided in our communications.

You may also withdraw your consent for the collection, use, or disclosure of your personal information for certain purposes described in this Privacy Policy. However, please note that withdrawing your consent may affect our ability to provide certain services, features, website access, customer support, or other functionalities that require the use of your personal information.

Any withdrawal of consent will be handled in accordance with applicable data protection laws and our obligations under this Privacy Policy.

We may disclose your personal information where necessary to:

• Comply with applicable laws, regulations, legal processes, or requests from authorised authorities;
• Enforce our terms, policies, and agreements;
• Respond to claims that content, listings, or activities on our platform infringe the rights of others; or
• Protect the rights, property, safety, and security of ACME MD GLOBAL SDN. BHD., our customers, users, or other parties.

Any disclosure of personal information will be limited to what is necessary and carried out in accordance with applicable laws and regulatory requirements.

We do not disclose your personal information to third parties for their own marketing purposes without your explicit consent.

Certain information associated with your account may be visible to other users when you interact with Acme Online Mall. This may include your User ID, reviews, ratings, feedback, comments, and other content that you choose to share through our platform.

Your User ID may be linked to your activities on Acme Online Mall, including transactions, reviews, and interactions with our services. If you choose to associate your User ID with your personal name or other identifying information, other users may be able to identify your activities on our platform.

When using Acme Online Mall through a shared device, public computer, or internet café, certain information such as your account details, User ID, activity history, or account reminders may be visible to subsequent users of that device. We recommend logging out of your account and taking appropriate precautions to protect your personal information when using shared devices.

Your personal information may be stored and processed on our systems in Malaysia and other jurisdictions where our facilities, service providers, or business operations are located.

We are committed to protecting your personal information through appropriate technical and organisational security measures designed to reduce the risks of loss, misuse, unauthorised access, disclosure, alteration, or destruction of your information.

These measures may include, where appropriate, the use of firewalls, data encryption, physical security controls at our facilities, and access restrictions to ensure that personal information is only accessible by authorised personnel who require it for legitimate business purposes.

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and kept up to date. You may review, correct, or update your personal information through your account settings or by contacting us through the appropriate channels.

This Privacy Policy explains how ACME MD GLOBAL SDN. BHD. (“ACME”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal information when you access or use our website, applications, services, and related platforms.

ACME MD GLOBAL SDN. BHD., as the operator of the Acme Online Mall website, is committed to safeguarding your privacy and handling your personal information responsibly in accordance with the Personal Data Protection Act 2010 (“the Act”) and applicable data protection requirements.

This Privacy Policy applies to the website acmeonlinemall.com and any related websites, applications, services, and tools where this Privacy Policy is referenced, regardless of the method or device used to access them.

Throughout this Privacy Policy, the term “personal information” refers to information that identifies, relates to, or can reasonably be associated with an identifiable individual, either on its own or when combined with other information that ACME has access to or is likely to obtain.

Personal information does not include information that has been anonymised, aggregated, or otherwise processed in a manner that prevents it from being used to identify a specific individual.

This Privacy Policy applies only to the collection, use, and disclosure of personal information by ACME MD GLOBAL SDN. BHD. through our website, services, applications, and tools.

If you choose to provide your personal information to third parties through other websites, platforms, or online services, their own privacy policies and practices will apply. ACME MD GLOBAL SDN. BHD. does not control or assume responsibility for the privacy practices, security measures, or handling of personal information by third parties.

We encourage you to review the privacy policies of any third-party websites or services before providing your personal information and to make informed decisions regarding the sharing of your information.

Our primary purpose in collecting personal information is to provide you with access to our website, services, applications, and tools, while delivering a safe, efficient, personalised, and seamless customer experience.

By using our services, you acknowledge and agree that we may use your personal information to:

• Provide access to our website, products, services, and customer support requested by you;
• Process transactions and manage your account, including providing relevant updates and information relating to our services;
• Prevent, detect, and investigate fraud, security breaches, unauthorised activities, or violations of our terms, policies, and applicable laws;
• Improve, customise, and enhance our services, content, user experience, and marketing communications;
• Contact you via email, telephone, SMS, or other communication channels to resolve enquiries, disputes, payment matters, technical issues, or other matters relating to your account and use of our services;
• Provide information about our products, services, promotions, and updates from ACME MD GLOBAL SDN. BHD. and our corporate affiliates, based on your communication preferences and consent where required;
• Verify the accuracy of information provided by you and conduct necessary verification checks with authorised third parties;
• Use automated communication methods, including auto-dialled calls, pre-recorded messages, or SMS communications where permitted and authorised for the purposes stated in this Privacy Policy; and
• Provide additional services, features, or support requested by you or described at the time your personal information is collected.

We will only use your personal information for purposes that are consistent with this Privacy Policy and applicable data protection laws.

With your consent and in accordance with your communication preferences, we may use your personal information to:

• Inform you about our products, services, websites, applications, tools, and updates from ACME MD GLOBAL SDN. BHD. and our corporate affiliates;
• Provide personalised marketing communications, promotions, and offers that may be relevant to your interests; and
• Improve, measure, and personalise our advertising and customer experience based on your preferences and interactions with our services.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Where permitted by applicable laws, we may combine information collected from our services with information obtained from trusted sources or business partners to better understand customer needs and enhance the relevance of our marketing, services, and communications.

Acme Online Mall enables customers to share the personal and payment information necessary to complete transactions and process payments. We encourage all users to respect the privacy of others and handle personal information responsibly.

While we implement appropriate security measures to protect your information, we cannot guarantee the privacy or security practices of third parties with whom you choose to transact. We encourage you to review their privacy policies before sharing any personal information.

To help safeguard your privacy, Acme Online Mall does not permit users to access another user’s contact details, shipping information, or financial information except where necessary to complete an authorised transaction.

We may share your personal information with the following parties where necessary to provide our services or comply with legal obligations:

• Companies within the ACME MD GLOBAL SDN. BHD. corporate group to facilitate customer registration, transactions, customer support, fraud prevention, policy enforcement, and to improve our products and services. Marketing communications will only be sent where you have provided your consent and in accordance with applicable privacy laws.
• Authorized service providers who assist us with business operations, including payment processing, fraud prevention, debt collection, customer support, website maintenance, rewards programmes, and other operational services. These providers are contractually required to safeguard your personal information.
• Third parties where you have expressly instructed or consented to the disclosure of your personal information.
• Law enforcement, regulatory authorities, or other authorised parties where disclosure is required by law or is reasonably necessary to investigate suspected fraud, illegal activities, protect our legal rights, or prevent harm. Information disclosed will be limited to what is relevant and necessary for the purpose.
• Credit reporting agencies, where applicable, in relation to your account, including payment history and any outstanding defaults.
• Successor entities in the event of a merger, acquisition, restructuring, or sale of our business. Should such a transaction occur, the receiving entity will be required to protect your personal information in accordance with this Privacy Policy. Where required by law, we will notify you of any material changes affecting the use of your personal information.

Cross-Border Transfers

Your personal information may be processed or stored in jurisdictions outside Malaysia where our service providers or business partners operate. While privacy laws in these jurisdictions may differ from those in Malaysia, we take reasonable contractual and organisational measures to ensure your personal information remains protected in accordance with applicable data protection laws.

We will not disclose your personal information to government authorities or other third parties except where required by law, pursuant to a valid legal process, or where we believe in good faith that such disclosure is necessary to prevent fraud, protect the safety and rights of individuals, investigate suspected unlawful activities, or comply with our legal obligations.